Sherpas originally began as an MBA internship project in 1998, when Mark and several classmates conceived and launched a small company which offered call center and delivery services in Shanghai. Now a company with annual revenues over US$5 million, Sherpas employs over 200 people throughout Shanghai, Suzhou, and Hangzhou. Sherpas remains a very hands-on endeavor for Mark; he can occasionally still be found working the call centre phones and continues to respond personally to many consumer inquiries. This combination of strategic vision and on-the-ground know-how has been central to Sherpas success.
Mark has lived and worked in Shanghai since 1997. He began his career in media, first serving as Sales Manager for That’s Shanghai and later as General Manager for City Weekend. He also “enjoyed” a brief stint in sourcing and quality control services.