Running a Business in Shanghai: Lessons in Managerial Tai Chi

Street level businesses face multiple challenges including the need to secure permits and licenses in a society which expects an exchange of favors and benefits at all levels.  Establishing, growing and protecting a successful business requires practical street-smarts guided by a market-tested moral compass. Mark Secchia discusses how a company’s bottom line and operational viability can be jeopardized by the conduct of officials, local deputized citizens known as “Cheng Guan”, vendors, suppliers, employees and customers.  He also emphasizes how the ability to observe, listen, learn and adapt makes a real difference in China.